NHS Friends and Family Test Results

July 2018

In April 2018, 87.5% of patients who responded said they were likely or extremely likely to recommend our practice to friends and family if they needed similar care or treatment.

These were some of the reasons given:

  • I know many complain about appointment waiting times, but I have found the practice very supportive of my complex medical conditions and usually get a same day appointment when required.
  • All problems & request are dealt with in full no matter how complex. Everyone remains calm.
  • My dad has had brilliant treatment here especially from Nurse Holly & Dr Hook & Dr Rosalie

If you would like to let us know what you think of the services we offer please request a form from reception, or use our online Friends and Family Test form.

June 2018

In April 2018, 77.8% of patients who responded said they were likely or extremely likely to recommend our practice to friends and family if they needed similar care or treatment.

These were some of the reasons given:

  • I have been with this surgery almost 3 years and I have always had really good service.  Reception Ladies, Doctors, Nurses and Dispensary are all very helpful and kind.
  • Staff very friendly, even though registering for the first time, first impressions very good.
  • Excellent, prompt service – Thank You

If you would like to let us know what you think of the services we offer please request a form from reception, or use our online Friends and Family Test form.

May 2018

In April 2018, 91.7% of patients who responded said they were likely or extremely likely to recommend our practice to friends and family if they needed similar care or treatment.

These were some of the reasons given:

  • They were very quick in understanding my need for help.  The Doctors and reception staff were compassionate and took time to listen to me. They were very quick in understanding my need for help.  The Doctors and reception staff were compassionate and took time to listen to me.
  • Excellent, friendly staff.
  • Very friendly reception, very friendly and easy to talk to nurse.

If you would like to let us know what you think of the services we offer please request a form from reception, or use our online Friends and Family Test form.

 

April 2018

In April 2018, 85% of patients who responded said they were likely or extremely likely to recommend our practice to friends and family if they needed similar care or treatment.

These were some of the reasons given:

  • Emergency appointments always granted when needed. Doctors always called when they said they would. Kind and considerate staff.
  • Because everyone in the dispensary is very helpful and the GPs are the same.
  • I have always found the majority of doctors and receptionists extremely helpful and easy to talk to – especially the reception girls who always try to help in every way possible

If you would like to let us know what you think of the services we offer please request a form from reception, or use our online Friends and Family Test form.

 

March 2018

In March 2018, 90% of patients who responded said they were likely or extremely likely to recommend our practice to friends and family if they needed similar care or treatment.

These were some of the reasons given:

  • All the staff are friendly and helpful, very professional All the staff are friendly and helpful, very professional
  • I have never had bad service or received inadequate advice
  • Never anything but great service

If you would like to let us know what you think of the services we offer please request a form from reception, or use our online Friends and Family Test form.

 

February 2018

In February 2018, 87.5% of patients who responded said they were likely or extremely likely to recommend our practice to friends and family if they needed similar care or treatment.

These were some of the reasons given:

  • Very friendly medical centre doctors don’t rush your appointment reception & pharmacy always professional & courteous! Very friendly medical centre doctors don’t rush your appointment reception & pharmacy always professional & courteous!
  • Always helpful with appointments and with any problems I have.  Telephone answered very quickly
  • Always good in every respect

If you would like to let us know what you think of the services we offer please request a form from reception, or use our online Friends and Family Test form.

 

January 2018

In January 2018, 50% of patients who responded said they were likely or extremely likely to recommend our practice to friends and family if they needed similar care or treatment.

This was one of the reasons given:

  • The dispensary at the surgery providing an excellent service. All the staff working there are extremely professional, caring helpful and doing more than their best to assist the patients. Furthermore if there is any update on prescribed medication they informed the patient about this immediately. Excellent dispensary team!

If you would like to let us know what you think of the services we offer please request a form from reception, or use our online Friends and Family Test form.

 

December 2017

In December 2017, 88.9% of patients who responded said they were likely or extremely likely to recommend our practice to friends and family if they needed similar care or treatment.

These were some of the reasons given:

  • Always helpful and pleasant staff
  • Always get the best service they can provide under difficult circumstances i.e. lack of Drs
  • I have always received the most appropriate advice on which HCP I need to see over the phone.

If you would like to let us know what you think of the services we offer please request a form from reception, or use our online Friends and Family Test form.