Tree House Wiltshire

A free of charge service offering support to those facing the death of someone close to them; provided to children and young adults aged 0 – 25 years and their families.

Telephone: 0800 0288840

Website: www.treehousewiltshire.org.uk

CRUSE Bereavement Care - Wiltshire

The leading national charity for bereaved people in England, Wales and Northern Ireland. Offers support, advice and information to children, young people and adults when someone dies.

Telephone: 01793 619933

Website: www.cruse.org.uk

Carers Support Wiltshire

We help them to access support, services, education and training, and breaks from their caring role. We ensure carers have a voice in policy making and planning for services, and we work with health and social care professionals and employers to develop best practice. Our services cover the whole of Wiltshire (excluding Swindon) and are available to anyone who is aged 16 or over. We can also provide support to people caring for someone in Wiltshire who does not live in the county themselves or those registered at a GP surgery funded by the NHS Wiltshire Clinical Commissioning Group (CCG).

Telephone: 0800 1814118

Email: info@carersinwiltshire.co.uk

Website: www.carersinwiltshire.co.uk

Young Action Wiltshire

YAW has been running the National Award Winning Wiltshire Young Carers Service since 1999.  They currently hold 500+ active Wiltshire young carers cases. The service includes projects and respite activities as well as support, key work advocacy and mentoring.

Telephone: 01380 729813

Email: enquiries@youthactionwiltshire.org

Website: www.youthactionwiltshire.org

Carer's Emergency Card - Wiltshire

The Carers Emergency Card is a scheme set up to give carers peace of mind by ensuring that the people they care for will continue to receive the care they need if the carer is unable to provide it due to an emergency. A card is issued to the carer with the contact number of a 24/7 call centre and a PIN number which is unique to that carer. Anyone can call that number and inform the emergency response team that alternative care is required for the cared for person. A Carers Emergency Card also gives the carer the opportunity to outline their preferences for alternative care for the person they care for. You can register for the card online, after registering for an account on ‘Your Care Your Support Wiltshire’ or by paper and pen.

Website: www.yourcareyoursupportwiltshire.org.uk

Spurgeons - Pewsey Children's Centre

Funded by Wiltshire Council, Spurgeons children’s centres are places where parents of children aged 0–5 years can share the challenges and joys of parenthood. The centres offer a range of activities and support services to help you with all aspects of parenting, helping you make sure your child gets the best start in life.

Visit: Pewsey Children’s Centre, Wilcot Road, Pewsey, Wiltshire, SN9 5EW

Telephone: 01672 562351

Website: www.spurgeons.org

Immunisation Single Point Of Access (SPA)

If you have any queries about immunisations for children of school age, please contact the Immunisation SPA for an “instant response”.

The calls will be answered by an administrative team, additionally a duty clinician will be available daily to answer any clinical queries.

Telephone: 0300 247 0082

Email: vcl.immunisations@nhs.net

Vaccination planner

Download a personalised vaccination calendar, which highlights the dates your child needs to have their vaccinations by.

Download from: www.nhs.uk

Childhood illness visual guide

Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.

Website: www.nhs.uk

Talk to Frank

If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.

Telephone: 0300 123 6600

Text: 82111

Website: www.talktofrank.com

Email: frank@talktofrank.com

Drinkline

If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.

Telephone: 0300 123 1110

Wiltshire Substance Misuse Service

The service will address and prevent problematic drug and alcohol use, and includes prescribing, structured and unstructured delivery, criminal justice provision and harm reduction services. Out There Everywhere operates from locations across the county and via a number of ‘Roving Recovery’ vehicles, working to ensure that support is provided for those who need it most, wherever they may be.

Telephone: 01225 718980

Email: info@turning-point.co.uk

Website: www.turning-point.co.uk

Alcoholics Anonymous

Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

Telephone: 0800 917 7650

Website: www.alcoholics-anonymous.org.uk

Email: help@aamail.org

IAPT Service - Wiltshire

Offers a wide range of support, from psycho-educational courses to one-to-one intervention, as everyone’s needs and preferences are different.

Telephone: 01380 731335

Email: awp.wilts-iapt@nhs.net

Website: iapt-wilts.awp.nhs.uk

Relate

People go to Relate for help with all kinds of relationship difficulties and our counsellors are trained and experienced to work with a wide range of issues. Whether you are married or living together, separated or single – whatever your age, culture, gender, sexual orientation, religious belief or social background – you can attend on your own, with your partner or with your family; they can help.

Telephone: 01242 523215 or 01793 495190

Email: relateglos@hotmail.com

Website: www.relateglos.co.uk

RASAC Wiltshire

Revival – Wiltshire RASAC offers free, confidential counselling and support for men and women who have been raped or sexually abused.  It doesn’t matter when or where.  No one should suffer in silence.  We are here to help survivors make sense of what’s happened to them and begin to make life changing choices for themselves.

Telephone: 01225 751 568

Email: appointments@revival-wiltshirerasac.org.uk

Website: www.revival-wiltshirerasac.org.uk

Mind

Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.

Telephone: 01225 706532

Email: office@wiltshiremind.co.uk

Website: www.wiltshiremind.co.uk

Rethink

Rethink provide expert, accredited advice and information to everyone affected by mental health problems.

Telephone: 0300 5000 927

Website: www.rethink.org

Email: info@rethink.org

Samaritans

Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.

Telephone: 116 123

Website: www.samaritans.org

Email: jo@samaritans.org

Ear Wax / Syringing

Please see here for more information.

Age UK

A local charity working with and for all older people in Wiltshire. The services enable older people to maintain their independence, stay connected to their communities and enjoy quality of life.

Telephone: 01380 727767

Website: www.ageuk.org.uk

Day Centres - Marlborough

Day Centres are a place to meet, make friends and share a hot meal. They also offer a programme of social and recreational activities such as gentle exercise, quizzes, outside speakers, musical entertainment and trips out. The clubs are registered charities run by a paid organiser and volunteer helpers, supported by a management committee. They are part-funded by the Wiltshire council and supported by Age UK Wiltshire.

Mon-Fri – The Jubilee Centre, 28 High Street, Marlborough.

Contact: Carole Walker 01672 513087

Tues – The Burbage Tuesday Club, Seymour Court, Burbage.

Contact: Billy Morrison 01672 811499

Electricity (Southern Electric)

For a power cut or emergency.
Telephone: 08000 72 72 82

If using a mobile
Telephone: 0345 072 1905

Website: www.ssepd.co.uk

Gas Emergency

For example, if you start to smell gas.

Telephone: 0800 111 999
Website: www.westutilities.co.uk

Water

Thames Water Emergency or leak
Telephone: 0800 714 614

Sewer blockage
Telephone: 0800 316 9800
Website: www.thameswater.co.uk

Wessex Water Leak
Telephone: 0800 692 0692

Sewer blockage
Telephone: 0345 600 4600
Website: www.wessexwater.co.uk
Floodline
Telephone: 0345 9881188

Help at Hand Leaflet

Please review our useful leaflet which includes key numbers for a crisis.

Leaflet: Help at Hand – PDF

Marlborough & District NCT

Marlborough & District NCT exists to offer information and support to local parents.

It is run by volunteers, most of whom are local parents who became involved after they themselves were helped by the NCT. All of our events and services are open to both members and non-members but we do rely on membership to fund a number of initiatives.

Website: www.nct.org.uk

Email: marlborough@nct.org.uk

Mum2Mum Breastfeeding Support Group

Mum2Mum is run every Monday 10am – 11.30am at Marlborough Library every week, term time and holidays. Come along with your bump or to feed your baby and meet other mums. Our trained Breastfeeding peer supporters will be available for any questions you may have.

Telephone: 07917018006

Website: www.nct.org.uk

Baby Buddy App

Baby Buddy is an award winning mobile phone app for new parents and parents-to-be, created by mums, doctors and midwives.

Download from: play.google.com

Download from: itunes.apple.com

Sexual Health Help Line

The Family Planning Association Sexual health help line can give you confidential information and advice.

Telephone: 0845 122 8690

Swindon Sexual Health

Swindon Sexual Health offers a free and confidential service in clinics across Swindon.

They offer sexual health advice, testing, treatment and support to everyone. Our staff are friendly, professional and experts in what they do.

Website: www.swindonsexualhealth.nhs.uk

New Swindon Sanctuary

The New Swindon Sanctuary Sexual Assault Referral Centre (SARC) is a dedicated centre to support victims of sexual assault throughout Swindon & Wiltshire, whether they be men, women or children. Their trained professionals can provide immediate medical care, a forensic examination, counselling and onward referral. The service is available, whether or not you wish to have Police involvement.

Telephone: 01793 267018

Website: www.firstlight.org.uk

Sexual Health Clinic - Great Western Hospital

The Sexual Health Department gives information and advice about sexual health including: Safer sex, Tests and treatment for Sexually Transmitted Infections (STIs), HIV testing, treatment and care, Emergency contraception – up to five days after the risk, Provide free condoms, Provide other types of contraception, PEPSE – emergency treatment for people exposed to HIV infection.

Staff are friendly and non-judgemental and advice and treatment is free and confidential.

Telephone: 01793 604038

Website: www.gwh.nhs.uk

Brook

Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.

Website: www.brook.org.uk

Family Planning Association

They are a sexual health charity. They give straightforward information and support on sexual health, sex and relationships to everyone in the UK.

Telephone: 0300 1237123

Website: www.fpa.org.uk

Quit with help

Everyone has a different reason for quitting, get a personalised Quit Smoking Plan.

Website: www.quitwithhelp.co.uk

Smokefree Wiltshire

Smokefree Wiltshire is a free service from Solutions 4 Health who offer support that works! Choose from an app, Quit Kit, email, SMS and face-to-face guidance.

Telephone: 0300 003 4562

Website: www.wiltshirestopsmoking.co.uk

Email: health.trainers@wiltshire.gov.uk

NHS Smokefree - Mobile App

The Smokefree app can help you stop smoking by providing daily support and motivation. If you stay smokefree for the 4-week programme you’re up to five times more likely to stay quit for good.

Download from: play.google.com

Download from: itunes.apple.com

Slimming World

You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.

Website: www.slimmingworld.co.uk

Weight Watchers

Meetings, Online or a little bit of both. We’ve got options and support, whatever your lifestyle.

Website: www.weightwatchers.com

Adult Social Care (Wiltshire Council)

Advice on benefit support and independent living.
Telephone: 0300 4560111

If concerned about a vulnerable person, not in immediate danger, and outside the above hours call:
Telephone: 0845 6070888

Website: www.yourcareyoursupportwiltshire.org.uk

Bobby Van Trust

Free home security and fire safety service for older, vulnerable and disadvantaged people.

Telephone: 01380 861155

Website: www.wiltshirebobbyvan.org.uk

HandiHelp

Odd jobs (not white goods or gas), decorating, ramps, rails and adaptation. Charges usually apply.

Telephone: 01380 735555

Wiltshire Farm Foods

Caters for all health and dietary needs with ready frozen meals.

Telephone: 0800 0773100

Website: www.wiltshirefarmfoods.com