Patient Access to Online Services

Did you know you can do the following online?

  • Make, change or cancel appointments
  • Order repeat prescriptions
  • View some of your medical record
  • Change your contact details

You can access online services for:

  • Yourself (if you are over 16 years old)
  • Your children under 14 years
  • Those you care for, with their permission

Young people aged 14-16 can choose to consent to continued parental access or to manage their own access.

How do I get online access?

There are 2 ways of accessing online services, which provide a similar service:

The NHS app

The NHS app checks your ID, so you do not need to visit KAMP to set this up.

SystmOnline

Visit the surgery with photo ID such as a valid passport or driving licence so we can provide you with a username and password. KAMP staff can add children under the age of 14 to the profile of anyone with parental responsibility.

We can add a family member or a person you care for to your SystmOnline profile with their written permission, either using this form or on production of a Lasting Power of Attorney for Health and Welfare for someone who no longer has capacity to make their own decisions.

We may seek the input of a GP if there is any doubt as to the capacity of a person to take responsibility for access to online services, or their capacity to give that access to someone else.

Before you request online access, please read and make sure you understand the following:

  • Your medical records are confidential, if you feel coerced into allowing access to someone else, please let us know
  • It is your responsibility to keep your username and password safe and not to share it
  • KAMP reserve the right to withdraw online access if it is not used responsibly
  • Medical records are primarily written for the use of medical professionals, there may be content you do not understand
  • You may see abnormal results or bad news that your GP has not yet discussed with you
  • If you think any part of your medical records is wrong, you should alert the practice as soon as possible. Please do this via email to kamp.practice@nhs.net, providing as much information about the error as you can
  • If you spot something in the record that is not about you, please log out of the system and contact the practice as soon as possible

For more information on keeping your medical records safe, you can view this booklet for guidance.