Advanced Nurse Practitioner (ANP)

An Advanced Nurse Practitioner has undertaken extra training and academic qualifications at Masters level, and uses these expert skills to make autonomous decisions in the assessment, diagnosis and treatment of patients. Our ANP has a special interest in older people and oversees the clinical needs of residents in 5 local care homes, as well as supporting our Triage team who treat patients presenting with acute illness.

Advanced Acute Care Clinical Practitioner

Our AACCP is an Advanced Paramedic Practitioner and non-medical prescriber. His role is to support the triage team and GPs in the day to day running of the practice including on the day clinical advice and home visits, as well as management of long term conditions and palliative care.

Clinical Pharmacist

Our Clinical Pharmacist is responsible for ensuring the appropriateness of medication, both prescribed and over the counter (OTC), and respond to medication related queries. This involves reviewing patient medication history, including discharge summaries and evaluating patients’ condition to ensure appropriate treatment plan. As part of the medication use reviews, the clinical pharmacist is also looking to identify any potential untreated health condition and will refer on where necessary to appropriate practitioners. The Clinical Pharmacist also ensures that patient are able to get their requested/ordered medication with reasonable promptness and give up to date advice about medication availability.

Healthcare Assistants

Our Healthcare Assistants support practice nurses with their daily work and carry out tasks such as taking blood, ECGs, certain vaccinations (e.g. B12s and flus) and compression bandaging (following nurse assessment). They are also qualified to carry out NHS Health Checks, and to give stop smoking advice and guidance. They may act as a chaperone when a patient or doctor requests one.

Practice Management

Our Practice Manager is Amy Lacey and she is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Practice Nurses

Our Practice Nurses are qualified and registered nurses and are a key part of our team. They can help with health issues such as family planning and dressings, but also run clinics for long-term health conditions such as asthma or diabetes. They will undertake routine immunisations for adults and children and carry out cervical smears.

Patient Navigators (Formerly Receptionists)

The traditional role of a Receptionist in general practice, of greeting patients and making appointments for the doctor or nurse no longer reflects the increasingly complex nature of primary healthcare. At KAMP, this role has evolved into a Patient Navigator whose main responsibility is to gain an understanding of the needs of each patient and signpost them to the most appropriate service, either within the practice or outside of it, for example the local pharmacy, the urgent eyecare service or minor injuries unit.

KAMP is a large practice and thus able to provide a wide range of services for patients from physiotherapy, social prescribing, mental health care, care co-ordination and clinical pharmacy expertise, specialised care of the over-75s, to urgent care for today as well as routine GP and nursing team care. The Patient Navigators have a thorough knowledge of our in-house services and are able to signpost patients to the service most suitable for them.

Communication with the practice is ever more complicated, our Patient Navigators answer an average of 12,000 telephone calls per month, as well as managing enquiries through the KAMP website and practice email.

Patient Navigators, as with all practice staff, are bound by strict codes of confidentiality, so any personal medical information you pass on to them will be treated in the strictest confidence.

Dispensary

Our dedicated dispensing team are responsible for the accurate processing of medication requests, checking that any investigations or reviews have been completed if necessary before issuing medication. We have a prescription clerk who provides valuable support to our department and is our main frontline patient facing staff member. We have five dispensers who assemble the medication at our Marlborough site in a secure and timely manner, all of whom have qualified in Dispensing medication to an NVQ2 level equivalent. They keep up to date with medication shortages and liaise with pharmacies and wholesalers on the supply of prescribed drugs.

Social Prescribers

We have two social prescribers who work with all the practices in our local area. Social Prescribers work with patients and local agencies to give people time, focusing on ‘what matters to me’ and taking a holistic approach to people’s health and wellbeing. They connect people to community groups and statutory services for practical and emotional support. Social Prescribers also support existing community groups to be accessible and sustainable, and help people to start new groups, working collaboratively with all local partners.

Transforming Care of Older People (TCOP ) Nurse

The TCOP nurse is responsible for the health issues of patents who are over 75. The nurse holds extended health review clinics at both sites where patients can come and discuss any health niggles they may have. This is a 45 minute appointment so there is plenty of time to talk through several issues in one appointment. If anything is uncovered as part of this appointment, further discussions may be held with the GP, Community Team, the Care Coordinator or Social Navigator. Housebound patients can also be visited at home if this is more appropriate. In addition, the TCOP nurse may contact those patients who have recently been discharged from hospital to see how they are.

Transforming Care of Older People (TCOP ) Social Navigator

The Social Navigator supports patients who are 75 and older and are at risk of becoming socially isolated. The Social Navigator will work with patients to identify where extra support is needed to enable patients to make lifestyle changes that will improve physical and mental wellbeing. These patients are supported through social navigation which aims to reconnect patients with their community, or to learn something new, join a club or supporting them to make positives changes to their lifestyle. The Social Navigator works closely with the TCOP Nurse and the Care Coordinator to ensure patient’s all round wellbeing as well as being able to refer patients to other agencies that can support patients to live the life they want to lead.

Health and Wellbeing Coach

Introducing the role of the Health and Wellbeing Coach, a relatively new member of the KAMP Team. Our Health and Wellbeing Coach can provide one to one support to patients, helping them to identify and work towards a healthier lifestyle and improved physical and mental well-being.

Health coaches do this by coaching and motivating people through multiple sessions to identify their needs and to set goals focussing on what matters to them. They will help through counselling, education and signposting to other services as appropriate.

If you have one or more health conditions would benefit from some coaching sessions tailored to you, please contact the surgery or book a session online through the KAMP website or the NHS app.