Violence and Zero Tolerance

Along with all NHS organisations, this practice operates a zero-tolerance policy with regard to violence and abuse.

Our practice staff are here to help you. Our aim is to be as polite and helpful as possible to all patients. The Practice does not tolerate rude, abusive or violent behaviour towards any member of staff. Shouting and swearing at Practice staff will not be tolerated under any circumstances.

Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety.

Any patient who is physically violent, or threatens violence, will be removed from the practice list with immediate effect, in order to safeguard practice staff, patients and other persons. The Practice may also remove from its list any patient who is verbally abusive.

All incidents of violence or aggression will be reported to the Patient Services Manager. Patients removed from the list will be notified in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.