Missing Appointments or Arriving Late

Did Not Attend (DNA) Policy

We aim to provide all of our patients with the best possible service and to achieve this we need your cooperation. If you are unable to keep your appointment, please make every effort to cancel it well in advance so that it may be offered to someone else. Non-attendance and cancellations at short notice without a valid reason deprives other patients of essential medical services.

Late for your Appointment?

A common reason for GPs running late is that some patients do not attend on time. Please note you will not be seen if you are more than 5 minutes late for your appointment. This is to ensure we run our appointments on time. Please make every effort to arrive in good time for your appointment.

Policy for Failure to Attend Appointments

When a patient fails to attend a booked appointment for the first time a DNA (did not attend) letter will be sent to them. This will remind them that in future they must cancel appointments if they are unable to attend. If it becomes necessary to send frequent “failure to attend letters” we will have to consider removing patients from the practice list. To avoid being sent DNA letters please ensure that you cancel your appointment as far in advance as possible.

Thank you for your cooperation in helping us to run an efficient and effective service to all of our patients.